Quality Banking for Retail Associates Seminar

***MOST REQUESTED SEMINAR***

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Audience: All Retail Banking Associates

Optimal Class Size: 12 - 20

Length of Course:  6 hours

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My experience in banking has taught me many things.  However, the most important lesson was never to underestimate the power of the associates.  We concentrate on the things that we “think” touch the bottom line.  We review reports, profits and losses, credit reviews, balance sheets, etc.  As an industry, we fail to nurture and educate our largest asset and our largest expense…our associates.  The cost of turnover is tremendous and the cost of losing a customer due to an associate’s action or lack of knowledge can be detrimental.

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I have developed several seminars and programs that meet the needs we have as bankers.  We need to motivate, educate and inspire all associates.  This is accomplished for mid to upper management, but we do not spend the time or money on the ones that actually deal with the customers, our front line.  One teller and one transaction can make or break the lifetime relationship you have with one customer.

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This popular, motivating seminar is designed especially for retail banking associates.  This includes branch managers, tellers and platform associates. We must bring new life to our people.  While computerized training and modules can offer information, it can be redundant and lifeless.   This fun, interactive session allows associates to understand how a bank operates behind the scenes.  It provides the “whys” to the responsibilities of each associate.  By taking each participant back in time in banking and bringing them forward to a day of return on investments and stockholder satisfaction, they are able to appreciate the value each person adds to the banking team. 

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The seminar covers basic banking skills and the mechanics of how a bank works.  You would be surprised by what your associates do not know about what they do each day, and are too embarrassed to ask. Participants enjoy teambuilding exercises, video clips and learning activities. They have fun!

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This course covers it all and participants leave with a new sense of purpose.

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The course will include topics such fun and exciting teambuilding exercises as:

Basic Banking Knowledge

Customer Service Awareness

The Attitude for Banking

The Professional You

Career Development

Teamwork

Communications

Your associates will leave excited and with a new level

of commitment to your bank or it is FREE!!!

lisa@lisarowellconsulting.com l (601) 951-3570