Emotional Intelligence
Emotional Intelligence (EI) is the ability
to use emotions effectively. Companies are discovering that EI is a proven method of revamping and improving performance in
leadership teams. A person's IQ makes
up only 20% of a person’s abilities and ambition; whereas emotional intelligence is the factor that drives
the other 80%. Banks are finding if they concentrate on developing the emotional side of the individual as well as the
technical skills the individual possesses, they can take advantage of the employee’s full potential. This provides
the basis for employees understanding the emotional needs of the customers and improving employee – customer relations.
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The demonstration of Emotional Intelligence translates
directly into hard bottom-line results. Research conducted by Hay/McBer and other experts across a wide variety of jobs
and industries show that shifting the emotional competence curve one standard deviation results in a 48%-100% increase in
bottom-line results. Hay/McBer’s recent study of a large North American financial services company found that
individuals with 20% more emotional competence than their peers achieved twice the revenue results.
Further,
· Divisions with leaders who have high EI scores
outperformed annual earnings goals by 20%.
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Sales
results for staff in top 10% of EI were twice as great as average performers.
· Leaders with high EI placed in the top third for
annual salary bonuses based on their business performance.
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Proper understanding and use of emotions can be critical in helping employees be more
effective workers and better communicators. By using the Six Seconds Emotional Intelligence (SEI) Model, Lisa Rowell provides
individual assessments for associates to determine individual emotional skills, talents, ambitions and challenges both individually
and as a team. As a Certified SEI Practitioner, she has the skills and tools needed to help banks achieve their goals. Lisa
administers an EI assessment to each individual within the group and then offers feedback and coaching to help them align
themselves to what they are emotionally good at doing. She then takes an organization through the training of dealing with
different EIs and how to leverage off of different values within their associates.
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Emotions drive people…people drive performance
Contact Lisa Rowell for more information: lisa@lisarowellconsulting.com or (601) 951-3570
